Frequently Asked Questions

In order to contact with a therapist you will first be required to book a session. Once you have made the booking, the therapist will get in touch with you via email. During this first session, you can ask the therapist any questions to establish whether the therapist is the perfect fit for any subsequent sessions.

According to several studies, online therapy is just as good as in-person therapy. However, the distinct benefits of online therapy is accessibility and convenience. Nevertheless, there are some type of therapies where in-person therapy is preferred.

To use our service, you must be at least 18 years old.

Our therapists are not prone to cancelling appointments, however, if something unforeseen arises and they are unable to attend the session they are permitted to cancel within 48 hours of the appointment commencement time. In the event of a cancellation by the therapist you will be entitled to a full refund.

Inquire Talk is committed to providing great service to our users. We welcome all your feedback both positive and negative. If you have a specific complaint, please send us an email on support@inquiretalk.com. We undertake to investigate and report back to you. We aim to provide our responses to complaints within 10 working days.
If you have a specific complaint about your therapist, please use the Report button which can be accessed via the therapist's profile.

Simply log into your account and cancel the original appointment – click on My account – bookings – and press cancel next to the session you want to cancel. Once done, carefully select another time that suits you better and book again. Kindly note that you can only do this at least 48 hours prior to the commencement of your booked session.

In the event whereby an appointment is canceled under 48 hours prior to commencement of your session, the therapist would not have sufficient time to fill the slot assigned to you for another client. Therefore, you’ll need to reimburse the therapist for their booked time.

If you cancel your booked session at least 48 hours before the session commencement time, you will be entitled to a full refund. Also, if for any reason, the therapist cancels a booking or is unable to make the appointment, you will be entitled to a full refund.
If there are any problems with receiving a refund (such as a therapist not cancelling an appointment in time), please contact support@inquiretalk.com in order for us to arrange your refund.

To cancel the session, simply login into your account, click on My Account > Bookings > Upcoming Bookings > and then select Cancel next to the session you wish to cancel.
Please note that in order to qualify for a refund, the cancellation must be made within 48 hours of the commencement time of the scheduled session. Any cancellation that is not within 48 hours prior to the session, will not qualify for a refund.

Absolutely. Once your account has been charged, you will receive a receipt from Stripe, our payment processing service. The payment will be processed at the time of making the booking.

You can pay for your session using any credit card or debit card.

You will be requested to provide your card information upon booking your first appointment, and the payment will go through instantly.

If for any reason the payment fails, you will receive a notification and will be requested to make the necessary changes to ensure the payment goes through. In the event that the payment has not been made by the time the consultation is due to start, the session will automatically be cancelled.

Stripe takes care of all payments on Inquire Talk. Stripe is not just a convenience for us, it is also a highly secure system. It provides industry standard protection of your credit card information that you provide via our website.

No. Currently, this option is not available.

No, we are not covered bythe NHS. This also implies your therapist is not allowed to share your details or records with the NHS without your approval.

Advance payment shows your dedication and secures your session. You are free to cancel your session for a full refund, if done at least 48 hours prior to the commencement of the booked session.

Our independent therapists set their own rates for the services offered. The range of the hourly rates charged by the therapist is reflected under the therapist's profile. Upon clicking the Schedule Session button, the cost for the specific session type will be reflected.
Please note that the Stripe processing fee will also be charged to your account.

There are many kinds of therapy you can choose from. They mostly vary depending on the perspective as well as techniques incorporated.

In summary, a therapy session offers a great avenue whereby you can share your issues with an individual trained in advanced listening skills. Therapists do not offer advice, but only throw back your shared details and ask eye-opening questions to help you figure out the best way to move forward.

Some types of therapy sessions can give homework/assignments to be done in between sessions, while others just requires you to be punctual every week to resolve your concerns.

In modern times, we have various types of therapy and you may just have to conduct a research to identify the one that perfectly works for you. You can go through our write up on therapy’s various schools of thought to kick start your journey.

The following are important factors to note:

- Identify whether the approach stems deeply into your past to locate the cause of your concerns, or places more focus only on the current situation and the future

- Determine whether or not the therapy is client-led ( i.e, if you have the control over the issues you wish to discuss each week or you have to be guided to discuss only some certain things)

- Check if the therapy takes a general approach to your life, or only focus on a particular aspect, like your relationships, reactions etc.

- Figure out the extent of the emphasis placed on client-therapist relationship by the approach.

- Determine whether or not the therapy is long-term one ( read our write up on the difference of long and short-term therapy).

Here are a few examples of the types of therapy:

- Psychodynamic therapy, psychoanalytical therapy, transpersonal therapy, and Jungian therapy -These are therapies that stems deep into the past.

- Humanistic therapies -These are client-led therapies (meaning you get to choose whether or not to talk about the past). a good example is person-centred therapy.

- Schema Therapy and Dynamic Interpersonal Therapy (DIT) -These are therapies that places a strong focus on client-therapist relationship.

- Cognitive Behavioural Therapy (CBT), Solution Focused Brief Therapy (SFBT), and Acceptance And Commitment Therapy (ACT) -These therapies place a major emphasis on both the present and the future.

- Cognitive Analytic Therapy (CAT) and Dynamic Interpersonal Therapy (DIT) -these are therapies that helps you improve on your relationships with others.

- Dialectical therapy -This approach places a strong emphasis on gaining control of your emotional reactions. It is tailored to assist individuals with borderline personality disorder.

- Existential therapy -The focus of this approach is to help individuals identify and examine what makes life meaningful and how they can build lives to what tallies with their values. If you want to also bring in a sense of spirituality, transpersonal therapy may work for you.

In the event whereby you do not seem to know which of the approaches best suits you, an integrative therapist is a very good option. An integrative therapist willincorporate tools from different approaches to best suit your concerns.

If you have a need to talk to someone who truly listens, then getting a therapy would be a wonderful idea. Whether you’re stressed out, negatively affected by a current predicament or past experience or just have a sense that life isn’t just going to go your way, therapy is always a good option to consider.

No. A counsellor, psychotherapist, or counselling psychologist is not allowed to prescribe medication. This can only be done by psychiatrists, who are trained as medical doctors before choosing to focus on mental health disorders.

However, if your therapist feels medication would be of great benefit to you, then you can be referred to a psychiatrist.

Absolutely, we only allowed qualified therapist to work on our platform. Our therapists are verified. We ensure they are properly trained and registered with the respected, professional bodies which maintains our ethics and high standards. They are all committed to delivering the best possible care to all clients. You can also check where do they get their certification from in their profile under Certified by.

Definitely, you can book just one therapy session. You have no obligation to return.

Yes, you can. Feel free to book a therapy session only for individuals over 18 years of age. However, you are required to have their approval before booking the appointment on their behalf.

Kindly note that you would be held liable for payment if he or she fails to show up for the session or cancels the session within 48 hours prior to the commencement of the booked appointment.

Our platform is absolutely charges-free. The only cost you will incur relates to the rates set by the therapist for sessions and processing fee for payment gateway provider.

Just your credit or debit card for payment.

When you are ready to book an appointment, you will be required to provide your card details.

Signing up on Inquire Talk requires monthly subscription. You will be offered a subscription at £15 per month. Please note we also place a 15% commission charge for each session you deliver on our platform.

Our goal is to maintain an exceptional platform for the best and top therapists with a seamless experience for your clients. To do this, we must ensure that we maintain an exceptional reputation. This requires that therapists abide by the standards we set on an ongoing basis. Your account will be deleted for any of the following violations:

- Canceling client bookings with short notice on three or more occasions.

- Attending to a client off the platform.

- Accepting payment directly from a client.

- Failure to make us aware of any investigations conducted your professional body or other agencies.

- Contacts by any external authorities over malpractice

- Not acting in your clients’ best interests.

Please note that this list is subject to revision and may change at any time as we continue to monitor therapist performance data overall.

As a therapist, you are required to taking all reasonable precautions at all times to provide adequate security to all information relating to your clients and our company.

You will be sent an email once a client books an appointment for a session with you. Once payment is confirmed, order will be created and given a unique order number. Therapist must deliver completed session, where client will use the Mark session completed button (located on the My Account, Bookings page) according to the service that was purchased and advertised on their profile account.

A session is marked as completed after it is delivered and then accepted by a client. A session will be automatically marked as session completed if not accepted and no request for modification was submitted within 3 days after the session was delivered.

We would encourage you provide a quick response to confirm the session for the best possible experience.

You are required to provide a session based on your availability. Clients are able to book a session at least 5 hours in advance from the booking request, even when it is received during working hours.

It is pertinent to keep your availability up to date at all times as clients would expect that your available when they book your free slot on your calendar. To make it easier, you are allowed to connect your calendar to your Google calendar.

We are fully aware that conflicts can sometimes arise and in some events, clients may ask you to change something about the slot before you’ve had the chance to confirm it.

Rearrange session

Therapists are encouraged to keep their availability up to date to prevent conflicts, and avoid altering already booked sessions for reasons other than the client’s request. In a situation where there is a change in location, therapists are required to update the session and client would be requested to confirm their concurrence to the change.

In a situation where there is a change in time or date, you will be required to give your client one or more time options. To include an alternative time we encourage our therapists and clients to try and settle new date and time amongst themselves via email. If for any reason this fails, clients and therapists can contact Inquire Talk's Support department for assistance on support@inquiretalk.com

You can always check your dashboard to view the session and all details about your offer. Until the expiration or cancellation of your offer, the offered session slot(s) will be displayed in your calendar.

Payment is collected from the client when they book the session. If their payment rejects, the client is given the opportunity to resolve the payment issue. However, if the payment is still not made before the session, the session will be cancelled. This ensures that therapists are guaranteed payment for all sessions conducted.

Payment will be made to you after the session has been marked as complete. Please note Stripe needs seven days to process each payment. After that the funds will be available in your Stripe account. Clients are requested to mark the session as complete when the session is ended, but if they fail to do so, the session will be automatically marked as complete 3 days after the session was completed.
The commission charged by Inquire Talk will be deducted prior to making payment to you.
Inquire Talk charges only 15%, including VAT, for each client session. You will also be responsible for payment of the fees charged by Stripe for the processing of the payments.

You are required to create a Stripe account to be able to complete your application on Inquire Talk.
Your identity will be validated by Stripe and your Stripe account will be linked to your valid bank account. Through the Stripe dashboard, you will be able to easily monitor payments made to your bank account.
The payment made into your account will be after the deduction of Inquire Talk’s commission.

With the use of our app, all concerns about invoicing, collecting and tracking payments made by clients are completely alleviated. Clients will be provided with automatic receipts upon payment of their fee. You will also have full access to your client’s billing history.

Therapists are responsible for paying any direct or indirect taxes, including any GST, VAT or otherwise, which may apply depending on residency or location.
Therapists must conform to the obligations placed under any income tax provisions within their jurisdiction.

By signing up to use Inquire Talk, it is confirmed that you comply with this obligation and accept that there is no liability on Inquire Talk for any taxes payable by you.

It should be noted that the cost shown on the therapist profile page is inclusive of all taxes that may be due. It is the therapist’s responsibility to take this into account when setting their consultation rates.

Clients are allowed to cancel a session if its still over 48 hours prior to commencement of the booked appointment. If not, they will be required to pay. This also involves any in-person session payment already agreed online or phone.

In such occasions, you are required to inform your clients immediately and cancel or re-arrange the session through your Inquire Talk dashboard.

If you are affected by your current health or personal circumstances, you can readjust your availability properly. You can take the time off if you feel you can not maintain your usual standards of client’s care, you just need to reflect that in your availability calendar.