You will be sent an email once a client books an appointment for a session with you. Once payment is confirmed, order will be created and given a unique order number. Therapist must deliver completed session, where client will use the Mark session completed button (located on the My Account, Bookings page) according to the service that was purchased and advertised on their profile account.
A session is marked as completed after it is delivered and then accepted by a client. A session will be automatically marked as session completed if not accepted and no request for modification was submitted within 3 days after the session was delivered.
We would encourage you provide a quick response to confirm the session for the best possible experience.
You are required to provide a session based on your availability. Clients are able to book a session at least 5 hours in advance from the booking request, even when it is received during working hours.
It is pertinent to keep your availability up to date at all times as clients would expect that your available when they book your free slot on your calendar. To make it easier, you are allowed to connect your calendar to your Google calendar.
We are fully aware that conflicts can sometimes arise and in some events, clients may ask you to change something about the slot before you’ve had the chance to confirm it.
Rearrange session
Therapists are encouraged to keep their availability up to date to prevent conflicts, and avoid altering already booked sessions for reasons other than the client’s request. In a situation where there is a change in location, therapists are required to update the session and client would be requested to confirm their concurrence to the change.
In a situation where there is a change in time or date, you will be required to give your client one or more time options. To include an alternative time we encourage our therapists and clients to try and settle new date and time amongst themselves via email. If for any reason this fails, clients and therapists can contact Inquire Talk's Support department for assistance on
[email protected]You can always check your dashboard to view the session and all details about your offer. Until the expiration or cancellation of your offer, the offered session slot(s) will be displayed in your calendar.