Diary of a new 111 mental health agent.
By Anonymous Inquire Talk Therapist
Due to the nature of this work I have decided that the BACP code of ethics around confidentiality applies to this blog. No names or locations will be disclosed.
I will give a brief background history to my previous career, I have worked in mental health for approximately 20 years within the inpatient acute setting, I have witnessed despair and levels of hopelessness that have made me question why I work in that environment. With these questions as a constant thought I decided in 2008 to start my academic training for integral counselling. To be honest I always thought that I would not utilize these skills until I was more mature in myself and life experiences..How wrong could I be!!
Due to some disappointing career choices during 2019 I found myself looking at the job sections online, I have to state that the move from working in a clinical nurses setting to one of a counselling nature has been tremendously difficult for me, I have now come to realise the need to volunteer to gain that much valued experience that is so eagerly required by possible employees.
On 19th March I attended an interview for the position of 111 mental heath agent. This was to be a new mental health crisis support line for the general public to call when experiencing mental health concerns. At this point in the month we knew that there was going to be the possibility of a country wide lockdown and when I met up with the other agents we tried to imagine how this all would work out for us as well as for the general public.